The C.A.R.E. Framework

The C.A.R.E. Framework

This trauma-informed tool is designed for engaging with anyone who has recently experienced a humanitarian crisis, including evacuees at evacuation centers. It emphasizes active listening, compassion, and creating a sense of safety and empowerment. This approach addresses both emotional and practical needs while respecting each person's autonomy and unique circumstances.

C - CONNECT with Empathy

1. Introduce Yourself Calmly: “Hi, my name is [Your Name], and I’m here to support you during this time. How are you holding up?”

2. Be Attentive to Body Language: Sit at their level, maintain a calm and open posture, and avoid rushing the conversation.

A - ACKNOWLEDGE Their Experience

1. Validate Their Feelings: “I can’t imagine how hard this must be for you. It’s completely normal to feel overwhelmed.”

2. Avoid Judgment or Comparisons: Steer clear of statements like, “At least…” or, “It could have been worse.”

R - RESPOND to Immediate Needs

1. Ask Open-Ended Questions: “What’s one thing you need right now that I can help you with?”

2. Provide Specific Information on Available Resources: shelter details, food sources, clothing supplies, counseling services, etc. Example: “We have extra blankets and warm meals over there. Would you like me to show you?”

E - EMPOWER Them with Choices

1. Offer Options, Not Directives: “Would you like to rest, or talk more? Either way is fine.”

2. Respect Their Autonomy: Let them decide the pace of the conversation and the type of help they need.